The IT company that you rely on is a vital part of your business. That’s why you have to choose carefully. Do you know what to look for in an IT company?
Given how significant the IT support industry has become to the business world, there are plenty of IT companies available for you to choose from. How can you tell who you should work with, and who you should avoid?
The Key To Choosing An IT company
The truth here is straightforward. It’s not a ten-point list, or a comprehensive, complicated strategy. The one thing you need in an IT company is a team that understands the role technology plays in your business.
Doing so requires experience, expertise, and operational maturity. Not just any company will be able to offer that, which is why you need to do your due diligence – inquire about service standards, ask about best practices, and find out who’s recognized by their industry for their quality of service.
Why Should You Consider CTECH Consulting Group?
The core of our service is a proven process that allows us to understand your IT needs and make sure they’re met. We analyze your business to find areas for improvement in terms of creating a more extensive portfolio of capabilities that work together to achieve a more productive and innovative company.
Our process involves three crucial steps:
A dedicated, trained virtual CIO uses our custom-developed tools, assessments, and graders to understand your business better and determine the baseline we’re starting from, then calls upon our solutions delivery team (internal solution architects, system administrators, and project managers) to build a comprehensive plan.
Our solutions delivery team begins delivering on the comprehensive plan – purchasing any necessary hardware, software, and other tools, then setting them up and configuring them to work specifically on what was discovered during our assessments.
We become your trusted service desk using our cutting-edge enterprise-grade integration tools designed to ensure high-level monitoring and auto-remediation, as well as our integrated support ticketing system with customized workflows for more significant response times/documentation of issues.
The worst-case scenario is that your IT support doesn’t know anything about you. This is more common than you may think. They come in for a single meeting, find out what you’re looking for, take stock of your local IT environment, and that’s about it. If nothing goes wrong, and there’s nothing to install, you may never see them again.
CTECH Consulting Group isn’t just an IT support company. We take a direct interest in your business because we know that your success is our success as well. It’s because of this that we were recently named one of Canada’s Top 50 Managed IT companies – further proof that our commitment to high service quality and customer service makes us a leader in the national MSP community.
If you’re tired of working with underwhelming IT support, then consider working with CTECH Consulting Group. You’ll see firsthand what our tried-and-true support process will do for your business.
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