Is Your Technology Ready to Support a Remote Work Environment?
It only took cybercriminals a matter of days before they began taking advantage of the current remote work environment. Make sure your staff is productive and secure during the coronavirus pandemic.
Promoting Remote Collaboration
As working from home becomes the new norm for employees, finding the right solution for remote collaboration gains greater importance. Staff members who are accustomed to joining their colleagues in meetings and hallway conversations daily are suddenly forced to stay at home, reimagining ways to share ideas and documents. While video conferencing has grown dramatically in recent years, there are still many individuals that are not familiar with the technology nor are they comfortable with the tools required to collaborate with colleagues, customers and vendors without the ability to share space physically. When compared to audio-only communication, video conferencing is preferred by nearly 99% of respondents in a recent study — but it still lags behind physical meetings in terms of preference. Fortunately, there are security solutions that integrate well with your current Microsoft Office 365 productivity suite that allows collaboration without the complexity that might cause employees to skip the video and revert only to audio conversations.
BYOD or Company-Supplied Technology?
While many Canadians have access to high-speed internet at home and some sort of personal computer or laptop, these devices may not have the same level of security as those supplied by your organization. This begs the question of whether your IT department can provide each staff member working remotely with the tools and software solutions needed to support their business needs. Of course, once those assets are deployed, they will also need to be tracked and supported via an IT Help Desk or another method of providing patches and software or hardware upgrades over time. While the hope is that the current COVID-19 crisis will be relatively short-lived, there are no guarantees that workers will be able to return to an office environment full-time for many weeks. If staff members are using their devices, it’s vital to provide adequate levels of security, training and monitoring to ensure company digital assets are protected.
Is Your Network Ready to Support the Surge?
You have software and hardware in place, but now you need to consider whether your company’s network infrastructure is robust enough to support the massive surge in demand that is likely to occur with a shift to remote work. Processing that had been completed locally on a desktop machine may now need to be shifted to cloud solutions, putting a significant load on your network. Data storage and collaboration solutions may also have a negative impact on your network, creating a slowdown that severely impacts productivity and staff frustration levels. Even licensing for firewalls and servers needs to be reviewed, with particular attention paid to reducing remote access to sensitive information for staff members that are using their equipment.
Even with all the network and software-related questions answered, you will still need to consider the options for telecommunications. If your phone systems are routed in the physical machines at the desks of your staff, making a coordinated change to VoIP phones may offer a level of flexibility needed to keep your company’s customer service and key functionality flowing. When you need support for your business technology and remote work solutions, contact the professionals at CTECH Consulting Group at 403-457-1478 or via email to firstname.lastname@example.org to schedule a complimentary initial consultation. You can view our full range of COVID-19 response resources online anytime, too.
My passion is to make my mark on the world in a positive and lasting way. I want to set an example for my son that his father can compete with integrity in today’s world, be very successful, and leave the world a better place for him.
Combining my technical/business-based education with a long career steadily progressing up the corporate ladder, I decided to build a company that held true to my values. So, I founded and designed the next generation of IT support firm: CTECH Consulting Group Inc. We are a completely automated, cloud-based IT company designed to compete against any other IT firm without the overhead. We promote a lifestyle to all our staff where they can work anywhere, at any time, access any information on any device that is relevant to their job, and collaborate with anyone they want to.