YOUR COMPLETE IT SUPPORT
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Receive_Trained_Staffed.png)
Receive Trained Staff
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Improve_Service_Desk_Efficiency.png)
Improve Service Desk Efficiency
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Receive_A_Complete_Corporate_Helpdesk_System.png)
Receive A Complete Corporate Helpdesk System
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Provide_Better_IT_Support.png)
Provide Better IT Support
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Access_More_Support_Vendors_and_Suppliers.png)
Access More Support, Vendors, and Suppliers
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Gain_Insight_to_Make_Better_Decisions.png)
Gain Insight to Make Better Decisions
![](https://www.ctechgroup.ca/wp-content/uploads/2020/11/Adjust_To_Your_Business_Needs.png)
Adjust To Your Business Needs
Receive A Complete Corporate Helpdesk System
- Ticket Management: Centralized system to track and manage all staff support requests.
- Centralized Documentation: Integrated, secure password, and documentation system.
- Device Management: Monitor, manage, and report on all devices from one dashboard.
- Remote Control: Access any device remotely, or share a screen.
- All systems are integrated to work together and no infrastructure required.
Improve Service Desk Efficiency
- Receive customized escalation processes, messages, reminders, etc. to align with the ways you do business and your internal service level expectations.
- Train your staff in IT support best practices and will be available for tweaks as needed.
- View real-time metrics on important service SLAs and know exactly the status of all staff requests.
![Improve_Service_Desk_Efficiency Improve_Service_Desk_Efficiency](https://www.ctechgroup.ca/wp-content/uploads/2021/01/Improve_Service_Desk_Efficiency.jpg)
![Provide_Better_IT_Support_To_Your_Staff Provide_Better_IT_Support_To_Your_Staff](https://www.ctechgroup.ca/wp-content/uploads/2021/01/Provide_Better_IT_Support_To_Your_Staff.jpg)
Provide Better IT Support To Your Staff
- Install a vast array of best practices system monitors and alerts.
- Provide over-the-shoulder remote support
- You remain in control of your IT department, while our staff reports to you as your staff.
- Access a wider array of hardware, software, and SaaS products.
Thinking About Switching IT Support Providers In Calgary?
Ask about our SEAMLESS SWITCH program. We provide a detailed project plan and the first month at no charge to ensure a smooth, risk free transition.
Hiring CTECH As Your Calgary IT Support Company Is Easy:
-
1. You Connect
We take the time to learn about your business. What are your needs and how does technology play a role? -
2.We Enhance
Once we understand your business and technology goals, we give you a custom Technology Roadmap for your ongoing IT needs. -
3. You Grow
No more IT speedbumps or hiccups! Running your business will be less stressful, and you will be free to focus on your people, business strategy, and customers.