No offshore, call center help desk employees! We run our own Support Center!
CTECH Help Desk staff is internal and based right here in our offices.
Your assigned Help Desk technician will even come to meet you at your office – so you know exactly who you are talking to every time you pick up the phone and call.
Along with local Help Desk support staff, we offer four different ways for you to contact us!
We won’t make you wait on hold, you can speak with us directly by telephone. If it’s more convenient, you can access our Help Desk through the agent we set up on your computers, online portal, or email.
We’re here to serve you!
Once we receive your request, our system automatically identifies who you are, and given to the appropriate resource. You will get an email that we have received the request along with updates as the progress on your Help Desk ticket goes through various stages of completion.
What makes our Help Desk Services the real deal?
- Fully-Engaged Support: We ask the right questions to understand the issue and the impact on your business, in order to learn what we need to know to resolve the problem in the most efficient way possible.
- Frustration-free Communication: We don’t speak in confusing tech-lingo that leaves you frustrated and uncertain. Instead, we speak in plain, easy to understand terms to help you feel confident, knowing we’ve resolved the issue and prevented it from occurring in the future.
- Always By Your Side: We stay available via phone, web, or email to give you options in terms of the simplest way to contact us, whether you’re experiencing a major issue or you just have a question or concern you’d like us to address.
CTECH Help Desk Services make it possible for you to take your business with you…anywhere.
Anywhere at Any Time on Any Device, Anyone can access Any information they want to and collaborate with Anybody.
Seamless, flexible working environments and the lifestyle you want. — That’s the advantage that we leverage for you and your business.