CTECH’s Number One Goal is to Make YOU Profitable to Keep US Successful!
Over the years, we’ve seen the power of technology truly transform the way businesses operate. While we’re truly passionate about
technology, let’s be honest: we’re much more than a group of technicians who spend their days tinkering around with the latest gadgets.
So I’ll start with telling you a bit about myself!
Let’s go back to where it all began…
First and foremost, I started my IT career in the early 90’s as a simple field helpdesk tech for DOCU.MAX Enterprises in Vancouver. Over the next 10 years, I did a bit of everything – I became a System Administrator, a System Architect, and an IT manager. When EveWire, the company I was working for, was purchased, I was offered a job to work in the states. Did I take the job? Nope, I decided to backpack around the world for two years instead! After traveling to over 40 countries, 250 cities, and writing two books on the subject, I decided to make my way back to IT; but I wanted to do it my own way.
Here’s the thing… traveling gave me a new perspective on the world and I didn’t want to be another cog in the wheel – I wanted to make a difference. I’ve seen and worked for companies that backstabbed, politicked, and lied their way to what they believed was the best way to do business. That’s what inspired me to create a company based on integrity and honor – and make sure that company could compete and succeed in today’s world.
What gives us an edge?
We believe we have an edge over other IT support companies. Why? Because over the course of 15 years in business we have evolved to become more than a simple IT support company. Instead, we offer all the same services as an in-house IT department. From planning your system to creating policies and procedures to help your staff better do their jobs, we offer the same services as larger established IT firms faster through customized workflows and without traditional excessive overhead. I have continuously evolved and honed our approach to ensure we deliver the same kind of hands-on solutions as an internal IT department, working to make everything accessible remotely and automated and integrated systems to reduce overhead, improve customer response, and keep IT easy for everyone. Our team handles everything remotely related to IT, so you can focus on getting work done.
What makes YOU important to us?
As time went on, I started getting more and more clients – gaining more and more tech and support staff. I was always looking to hire for qualities that couldn’t be taught – an inherent sense of:
- Openness, honesty, and Integrity
- Care for their work and a drive to want to do a good job
- Excels in both teamwork and solo work
I wanted others who wanted to be part of this vision; making a positive difference in today’s world, and at the end of the day, of course I want to make a lot of money. Now, I know what you’re thinking, “What kind of IT support company would openly say something like that?” Here’s an answer for you: an honest one!
So, how do I get the most money I can from clients? I’ve worked it out over the years: every time a client calls, I need to dispatch a tech or do work, and naturally, that costs me money. So I’ve created a system where we proactively resolve issues before they happen, thereby reducing the need for anyone to call upon our IT services! Plus, since we charge per seat, we now have the time to actively find ways of growing your business and staff in the process (instead of fixing the broken).
Here’s how we do it:
- We create an IT plan with you that will reduce any unexpected surprises, and as your business grows, we make sure your system supporting your business stays effective and responsive.
- We provide unlimited 24 hour IT support to keep your staff continuously productive, which keeps your business earning more money, and ultimately, grows your business/staff
- We designed a robust monitoring system and if we notice a potential issue, our system will automatically apply the fix or alert our remote team ASAP.
- We perform proactive maintenance on your system, each month, and our staff invests the time to cover dozens of system checks per server to stop problems before they occur.
- We build a solid and supportable network for you and your staff. If downtime occurs, we’ll call upon your hardware/software vendors to fix it.
Think of us as an IT department – we handle anything IT related, from creating IT budgets, policies and procedures, 24 hour support, procuring hardware/software, installing customized systems, and everything in between all for one low, flat-rate monthly fee. As you can probably see, we operate to help you boost your profits and become more successful, which in turn, helps us boost our profits and become more successful. It’s a win-win situation for everyone involved!
President & CEO
CTECH Consulting Group Inc.