CTECH Consulting Group’s Number One Goal is to Make YOU Profitable to Keep
Over the years, we’ve seen the power of technology truly transform the way businesses operate. While we’re truly passionate about
technology, let’s be honest: we’re much more than a group of technicians who spend their days tinkering around with the latest gadgets.
So I’ll start with telling you a bit about myself!
Let’s go back to where it all began…
First and foremost, I started my IT career in the early 90’s as a simple field helpdesk tech for DOCU.MAX Enterprises in Vancouver. Over the next 10 years, I did a bit of everything – I became a System Administrator, a System Architect, and an IT manager. When EveWire, the company I was working for, was purchased, I was offered a job to work in the states. Did I take the job? Nope, I decided to backpack around the world for two years instead! After traveling to over 40 countries, 250 cities, and writing two books on the subject, I decided to make my way back to IT; but I wanted to do it my own way.
Here’s the thing… traveling gave me a new perspective on the world and I didn’t want to be another cog in the wheel – I wanted to make a difference. That’s what inspired me to create a company based on integrity and honor – and make sure that company could compete and succeed in today’s world.
What gives us an edge?
We believe we have an edge over other IT support companies. Why? Because over the course of 15 years in business we have evolved to become more than a simple IT support company. Instead, we offer all the same services as an in-house IT department. From planning your system to creating policies and procedures to help your staff better do their jobs, we offer the same services as larger established IT firms faster through customized workflows and without traditional excessive overhead. I have continuously evolved and honed our approach to ensure we deliver the same kind of hands-on solutions as an internal IT department, working to make everything accessible remotely and automated and integrated systems to reduce overhead, improve customer response, and keep IT easy for everyone. Our team handles everything remotely related to IT, so you can focus on getting work done.
What makes YOU important to us?
As time went on, I started getting more and more clients – gaining more and more tech and support staff. I was always looking to hire for qualities that couldn’t be taught – an inherent sense of:
- Openness, honesty, and integrity
- Excels in both teamwork and solo work
- Care for their work and a drive to want to do a good job
I wanted others who wanted to be part of this vision; making a positive difference in today’s world, and at the end of the day, of course I want to make a lot of money. Now, I know what you’re thinking, “What kind of IT support company would openly say something like that?” Here’s an answer for you: an honest one!
So, how do I get the most money I can from clients? I’ve worked it out over the years: every time a client calls, I need to dispatch a tech or do work, and naturally, that costs me money. So I’ve created a system where we proactively resolve issues before they happen, thereby reducing the need for anyone to call upon our IT services! Plus, since we charge per seat, we now have the time to actively find ways of growing your business and staff in the process (instead of fixing the broken).
Here’s how we do it:
- Work with you to create an IT plan:Strategic planning reduces any unexpected surprises and ensures that your system stays effective and responsive as your business grows.
- Proactive system maintenance:Each month, our staff invests the time to cover dozens of system checks per server to stop problems before they occur.
- Provide unlimited 24 hour IT support:Maximum uptime keeps your staff continuously productive, keeps the revenue flowing, and ultimately, grows your business/staff
- Build a solid and supportable network:If downtime occurs, we’ll call upon your hardware/software vendors to fix it.
- Deploy our proprietary monitoring system:If a potential issue arises, our system will automatically apply the fix or notify our remote team to take immediate action.
Think of us as an IT department – we handle anything IT related, from creating IT budgets, policies and procedures, 24 hour support, procuring hardware/software, installing customized systems, and everything in between all for one low, flat-rate monthly fee. As you can probably see, we operate to help you boost your profits and become more successful, which in turn, helps us boost our profits and become more successful. It’s a win-win situation for everyone involved!
President & CEOCTECH Consulting Group Inc.