CTECH’s Help Desk service provides you with a single point of contact for all your IT issues, offering expert support in hardware, operating systems, network infrastructure, and software applications around the clock.
Our Calgary Help Desk team provides first-level technical support through phone, email and remote support services. Our team of Calgary help desk professionals work with you when you need help. We will ensure that your issues are resolved in a timely and expedient manner.
Why choose the CTECH Calgary Help Desk:
- Dedicated Phone Number
- Calls Answered by a Certified Support Tech
- Workstation Troubleshooting and Triage
- Support for Windows-based Desktops and Supported Applications
- Support for Custom/Vertical Applications
- Network/Internet Connectivity Issues
- Basic “How To” Questions
- Desktop Peripheral Hardware (Non-Hardware Issues)
- Use of Remote Control to Resolve Issues
- Custom Escalation Process
- Escalate to onsite support tech
- User Adds, Moves, Changes in Active Directory
- User Administration of MS Exchange or Hosted e-mail
- Firewall Troubleshooting
- Basic Server Diagnostic and Troubleshooting (OS only)
- Citrix Server Support
- Support for Connectivity, POS, OS, Remote Access, Peripherals, Spyware, Anti-Virus, etc.
- 24×7 Help Desk Custom Application Support
- Level I & Level II Desktops, Servers, Peripherals, an PDA’s
Here is what we measure our Calgary help desk performance on:
- 90% of all calls answered within 180 seconds
- 90% of covered non-break fix calls closed during first call
- 90% of all electronic requests responded to within 1 hour
- 90% of all severity 1 requests responded to within ½ hour.
Are you looking for a Calgary help desk who will take care of your needs around-the-clock? CTECH is here to support and serve your business through our wide range of IT support solutions. Call us today to arrange a no obligation assessment of your IT needs and to talk with us about our Calgary help desk services.
